How do I pay for my account?
Once your order is placed, your account will be automatically set to monthly recurring billing via PayPal, which you can cancel anytime before the monthly renewal date.
If you choose to pay month by month, you can cancel the automatic recurring subscription via PayPal, log into the client area at www.clients.hotsol.net and pay your invoice manually using PayPal, echeck or credit card.
What is required for the account set up process?
Upon completion of your order, you will need to provide us with domain panel access (Username & Password) so we can point your domain to our mail servers before you can start sending campaigns. If you are familiar with this process you can modify the DNS yourself or consult with your domain provider (i.e. Godaddy).
Please forward the domain panel access information to email@example.com and reference your order number in the email. If we do not receive domain control panel access within 24hrs of your purchase your service can not be activated and you will be promptly refunded your payment.
How much time is required to setup my account?
Once your domain has been pointed to our mail servers, it will take approximately 24 to 48hrs for your account to be activated.
What is the difference between an SMTP account, cloud email marketing and dedicated email servers?
SMTP accounts are designed for users who have their own email software and want to send a maximum of 100000 emails a day.
Cloud Email Marketing is for clients who are looking for a scalable email solution with the ability to pay as you grow. You can upgrade and downgrade your plan anytime without any downtime.
Dedicated Email Servers are for high volume senders who send more than 500000 emails a day. The email architecture is constructed using multiple IPs in rotation and multiple domains to send email.
How long do my cloud email marketing credits last?
Cloud email credits last for 30 days from the date of purchase.
Can I use my own software to send emails using your SMTP?
Yes. You can use any email marketing software.
Do I have to upload my email list to your servers?
If you are using your own email marketing software you do not have to upload your list to our servers. If you are using our email marketing software you will be required to upload your list to our servers in order to send your campaigns.
What email software do you offer?
We offer powerful feature-rich web based email marketing software.
Do you guarantee inbox landing?
We are an email delivery service and we make sure your emails comply with email delivery standards. We do not guarantee inbox landing or specific open rate, as this is heavily reliant on the email content and spam filters behind the email addresses you are sending to.
Do you offer 24/7 support?
We offer phone support from 8:30AM EST to 5PM EST, Live Chat support from 8:30AM EST to 8PM EST or via email 24hrs a day at firstname.lastname@example.org.
The ticketing system is available 24/7 at clients.hotsol.net.
What is the support response time?
We aim is to resolve any outstanding issues within 24hrs. If it will take longer our technical department will reach out to you and let you know.
Do you offer refunds?
As a company policy, we do not issue refunds unless there is a technical error on our side.
What is your cancellation process?
You can cancel your account 24 hours before the renewal date by sending and email to email@example.com or login to the client are at clients.hotsol.net and send a ticket to the billing department. Note: We do not keep user data so once your server is cancelled your data will be lost. Please inform us before the cancellation of your server so we may assist you in retaining your data.
Do you offer custom email marketing solutions?
Yes we offer custom solutions. Send your requirements to our team at firstname.lastname@example.org and we will get back to you with a quote.
Is your email marketing service a managed email service?
Yes. We set up and configure your servers and troubleshoot and resolve any issues that may arise.
Do you offer white label email marketing solutions?
Yes. We offer branded solutions that allow you company to send emails directly from your selected domain.
Do you have any hourly sending limits?
Yes. Depending on the plan you purchase there will be hourly sending limits. The speed that we advertise is based on years of our previous clients experiences. Each individual case is different due to the following factors.
1. Quality of email list
2. Size of email content. (I.e. 100KB is the recommended size for email campaigns.)
3. IP Blacklisting. If you receive SPAM complaints or get trapped by SPAM filters that will affect your sending speed.
4. Email software. If you choose to host your email software with someone other than us this will also affect your sending speed.